Comments for Phone Complaints

Comment on Bell Canada’s Billing Fraud : Over charging the innocent customers by Al Cormier

Al Cormier — Tue, 21 Feb 2012 03:26:20 +0000

I ordered 4 lines disconected in August 2008 and bell also did not comply and continued to charge monthly fee to over $400.00. I beleive that the new gimic is to not close accounts when requested. The same happened with Canadian Tire and Bell expressvu, Bell asked that I return the equipment which I own, now bell has an account open as owing. they purchased CTV to advertise trying to con more people,, they will also screw up that media.

Comment on Solo Mobile by admin

admin — Wed, 03 Aug 2011 15:06:54 +0000

They only get by cause as an individual we do not care 5 or 10 bucks but it adds up for them and makes millions for them……

Comment on Solo Mobile by Deb

Deb — Tue, 02 Aug 2011 22:29:45 +0000

Solo is the worst service provider, they dont cancel contracts, you can be on hold forever and the “we dont credit anything less than $5 is utter nonsense. I cant believe they can get away with not returning customers money

Comment on Koodo – MOVE CUSTOMER SERVICE BACK TO CANADA!!!! by admin

admin — Fri, 22 Jul 2011 01:55:55 +0000

All these companies…save tons of money when they move their call centre to asian countries…. but our bills stay the same…. we do not get any break.. means more profit for them…

Comment on Koodo – MOVE CUSTOMER SERVICE BACK TO CANADA!!!! by Nancy

Nancy — Thu, 21 Jul 2011 05:17:42 +0000

I found it necessary to call them twice this week, the first time since the first months after I set up my account (only 2 years ago) Where do you think they are located? Not India, could it be Mexico? Tonight it sounded like all the other reps were having a very loud raucous coffee break in the background, laughing, clinking, etc. I just wanted to end the conversation and pray that my next bill is okay.

Too scripted, too accented, I found it difficult to fully understand what they were trying to read to me.

Comment on Solo Mobile by admin

admin — Sat, 16 Jul 2011 14:59:56 +0000

but if they have a payment overdue for less then $5… they will keep sending you bills…

Comment on Everywhere it gives a message “Wind away” Wind Mobile by Eric MacMullin

Eric MacMullin — Sat, 16 Jul 2011 05:44:14 +0000

Same thing is happening to me. I’m in the middle of a complaints process. They have not been helpful at all. I was told I should monitor the phone myself to know if it is going into an away zone (even though I am in downtown Toronto). Not sure what the resolution is, but my advice is to watch your wind bill.

Comment on customer service Virgin Mobile Canada by Paul Mats

Paul Mats — Thu, 07 Jul 2011 02:30:30 +0000

Yes I had the same problem. Had to contact the CRTC to complain and get them to stop…which they did eventually. I think they called us back about 8 times in a row every 15 minutes. They claim to not be full of BS….maybe not from a bull… but they sure stink.

Comment on customer service Virgin Mobile Canada by Virgin Help

Virgin Help — Wed, 06 Jul 2011 23:08:49 +0000

Your phone number has been listed on someones account. They are calling you because the account your phone number is on has a problem. When they call you, you need to WAIT for an agent to come on the line. Sometimes an auto dialer doesnt detect your voice. Unfortunately, not all phones that are being called come up on the system the agents work on, i know from experience. When they call back, tell the agent whats going on and let them have the time to sort out why they are calling and solve whatever the issue is.