BELL service cancellation and wrong bills

Toronto, ON
M5W 1E4
Fax: 1 877 874 0414
Email address: executive.office@bell.ca

Dear Sirs,

I am really disappointed in your Customer service. I contacted Bell on October 23d, 2011 and a customer representative have cancelled a home phone service, having indicated the effective date of cancellation as of November 23d, 2011. I was requesting the cancellaion from my home phone, (613) 274-2868, that could be easily checked. Since November 23d, 2011 my home phone had been switched off. I am still getting the bills for the nonexisting service. I had a chat session today, on January 17th, 2012 with a request to figure out why I am receiving the bills. The answer was that the phone is still active???? Why?
At the moment, I want your company to stop charging me for the service that had been cancelled. Moreover, I would like to cancel Internet service provided by Bell immediately, please.

Sincerely,

Inna Veselyeva
208-1339 Meadowlands Drive
Ottawa, ON K2E7B4