Phone Complaints

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Complaints up 73%, but Wireless Code breaches down during latter part of 2017, CCTS finds

The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints last year, but also recorded fewer breaches of its Wireless Code, according to the organization’s 2018-mid-year report. Released today, the report reveals that CCTS accepted 6,849… Continue Reading →

Telecom mediator adds staff to deal with soaring complaints about Bell, Rogers, Telus and others

So many people filed complaints with the Commission for Complaints for Telecom-television Services in recent months, the telecom mediator had to add staff to deal with the volume. In its mid-year report released today, the CCTS says it accepted 6,849… Continue Reading →

250 9834129

I have had my phone service suspended many times over the mistakes of Koodo. I am tax exempt and completed the forms twice because once was not enough Koodo. My phone has been suspended again saying I owe a large… Continue Reading →

customer

Yesterday I sent a complaint to head office escalation about phone calls trying to get a simple phone book. Today someone from complaints called me. They obviously hadn’t read the complaint because it says that Richard Fleming is my boyfriend… Continue Reading →

Wind Mobile

Joined Wind 6 months ago (Begining of Nov) and within the first 2 weeks, sent in my $200 new phone for repair. They told me that it would take 4 – 6 weeks. I still don’t have my phone back… Continue Reading →

BELL

Went to bell to get new phone…they upsold me on getting new plan as it would be cheaper to do so, even though current plan had not ended. there was an overlap of having two plans. They stated that when… Continue Reading →

Mr Bill Patterson

What you have to understand is that Bell and Rogers do not want competition so Bell bought Virgin and Rogers bought Fido about a year ago and they are both slowly turning them into garbage cell phone services. This way… Continue Reading →

Rogers Vancouver

Rogers Data plan? In my work I require a mobile data device to obtain internet connectivity in the field, for updating and diagnostics of remote communications sites. The device/modem required a SIM card which at the time was only available… Continue Reading →

Mr Hayden Thunder Bay

Why are phone companies allowed to charge you for services you do not receive.

Rogers owes more than apology to customers after cross-country cellphone outage

Many Canadians suffering under the thumb of the country’s largest cellphone provider were without service after a cross-country outage last night, but at least the company still isn’t sure what caused the blackout. Rogers customers in Ontario and Quebec, and… Continue Reading →

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