DON’T HAVE TO TELL YOU WHY………..LET’S STOP LETTING THEM CHARGE WHATEVER FOR DOING NOTHING. HOW CAN WE PROTEST?

Toronto, ON
M5W 1E4
Fax: 1 877 874 0414
Email address: executive.office@bell.ca

Dear Sirs,

I am really disappointed in your Customer service. I contacted Bell on October 23d, 2011 and a customer representative have cancelled a home phone service, having indicated the effective date of cancellation as of November 23d, 2011. I was requesting the cancellaion from my home phone, (613) 274-2868, that could be easily checked. Since November 23d, 2011 my home phone had been switched off. I am still getting the bills for the nonexisting service. I had a chat session today, on January 17th, 2012 with a request to figure out why I am receiving the bills. The answer was that the phone is still active???? Why?
At the moment, I want your company to stop charging me for the service that had been cancelled. Moreover, I would like to cancel Internet service provided by Bell immediately, please.

Sincerely,

Inna Veselyeva
208-1339 Meadowlands Drive
Ottawa, ON K2E7B4

December 12, 2011
To:
Bell Media
Kerry Arbour VP, Credit and Collections
Kevin Crull President – Residential Services Kevin.crull@bell.ca
Jacqueline Fowler EA to Kevin Crull Jacqueline.fowler@bell.ca
George Cope President & CEO George.cope@bell.ca
Bell Media general email bellmediacommunications@bellmedia.ca
executive.office@bell.ca
Other
Better Business Bureau – Western Ontario complaints@westernontario.bbb.org
Better Business Bureau – Eastern Ontario info@ottawa.bbb.org
Ontario Ministry of Consumer Services consumer@ontario.ca
Commissioner for Complaints for Telecommunications Services (CCTS) info@ccts-cprst.ca
PhoneComplaints.ca info@phonecomplaints.ca
(each recipient to receive a hard copy and an electronic copy)
From:
Stephen M
Re: Bell Account # 204925124F
To whom it may concern,
I am writing this letter out of extreme frustration after months of harassment and gouging by Bell Canada. Despite leaving Bell as a service provider, paying all fees, and returning all property, Bell has hounded me since August 2011 for money, as well as equipment that has already been returned. Representatives of Bell have been rude, unhelpful, and dismissive. This has been, thoroughly, the absolute worst customer experience of my entire life.
Background:
In October 2009, I took over an account belonging to Jonathan I in Ottawa Ontario. (Account #204925124F). The account included internet and home telephone service. I enjoyed almost two full years of relatively decent service, only contacting Bell on a couple of occasions 2 for minor technical issues. In August 2011, I bought a house and needed to have my Bell internet service transferred over to my new address, and sign up for TV services. This is where the nightmare began.
Events in question:
On August 30, I called Bell in the early afternoon. I spoke with a woman who took down all my information, and transferred me to someone in (I believe) the technical department. He takes down all my information again. He puts me on hold. He tries to convince me to keep my landline three times. I politely decline three times.
After 1 hour and 3 minutes on the phone, he finally got the order processed and TV package decided upon. He then puts me on hold again, then comes back to tell me that, in fact, Bell does not offer internet at my new address.
Very frustrated that this had not been verified at any point during our hour-long ordeal, which included countless mentions of the new address, I politely thank him for his time and tell him to turn off my internet and telephone services at the old address on the same date we had agreed to make the change on earlier, September 24. This date must have been established a dozen times during the hour I spent on the phone, and was repeated again at the end of the phone conversation, crystal clear. September 24.
I woke up the next day, August 31, to find both my telephone and internet services to be inactive. I called Bell at 7:30 AM, and explained the entire situation to a woman. She puts me on hold for 10 minutes and then transferred me to someone in the “repair” department. I re-explained everything again to the gentleman there. He tells me that it looks like my internet had been shut off on August 24. I told him this was not the case, as I had just called yesterday, August 30, and why would I have beencalling to retroactively shut off my phone and internet? It didn’t make sense. He agreed. He said we can fix it, but that I would have to call the billing department at 8:00 AM when they opened. So I hung up, and called back at 8:00 AM.
I get a woman who asks what the situation is, again. I explain, again. She puts me on hold and transfers me to someone in the “technical” department, again. I explain the situation to him, again. He doesn’t seem to understand what is going on, so he puts me on hold for another ten minutes. Next thing I know,I am on the phone with someone in the “customer service” department. At this point, it is 8:30 and no one has been able to tell me a thing, beyond my internet was apparently shut off six days earlier, even though it was working last night.
I explain to the man that all I wanted was my phone and internet re-activated because it was wrongfully shut off. He claims, again, that I had requested it be shut off on August 24. I told him that was impossible, because I had just made the request the day before, on August 30, and that the internet was working up until at least midnight the previous day. 3 He muttered something about not being able to do it today but he wasn’t sure, at which point I got very upset and asked him to transfer me to someone – ANYONE – who could actually DO something about it. He then hung up on me.
I called right back again, and got a woman. I re-explained the situation to her, she then put me on hold for 10 minutes and I was finally connected to a woman who a) spoke clear English, and b) seemed to have a shred of knowledge regarding anything.
She asked me why I hadn’t noticed until now that my internet has been off since August 24. I explain, for the tenth time that morning, that it was NOT shut off on that date, as I just called YESTERDAY and asked for it to be shut off on September 24. No one seems to have any record of me calling the day before. This was beyond frustrating.
She apologized for the situation and advised me that the earliest she could get the phone and internet services reactivated could be Friday. This was totally unacceptable, as both myself and my common-law spouse need internet services to do our jobs. I was absolutely furious at this point, so I told her to just forget about it and leave it cancelled, we would find another way.
As a result of this gross incompetence on the part of Bell, we were not able to advise our employers and business partners before our telephone service was cut off. We were also not able to work from home since our internet connection was down. I estimate that this period of down-time cost us around $500-600 in income, not to mention the headaches we had to endure, and the reputation our businesses took as a result of the telephone line being suddenly inactive!
I called Bell after we had cancelled our account, and demanded to speak to a manager. The man I spoke with was attentive, but it was painfully obvious that he was simply reading from a pre-scripted sheet. “I am sorry sir, this is not how our company operates”, etc. I asked him to write my complaint down, so that there was some sort of record on your files. Not sure if he did or not. Sadly, our experience with Bell did not end here. However I want to pause and share my thoughts as to what I think happened up to this point.
The original man I spoke with in the technical department on August 30 – the one who kept me on the phone for over an hour trying to up-sell me, only to tell me that Bell could not provide services at my new address – was very rude. Especially after he learned that we would not be able to do business. There is very little doubt in my mind that he maliciously shut our internet and telephone service off. How else to explain it? Under what circumstances does a mistake like that get made?
Also, there was no record of that hour long phone call – at least not according to your customer service agents. He clearly erased his tracks, so that the error could not be traced to him. But somehow, even though he is the only one I gave my new address to, Bell still managed to send bills and flyers to my new address!! Hallelujah, it is a miracle!
Which brings me back to the story. In September, having just moved into the new house, I received my final bill from Bell. This bill included a $17 “Disconnection Fee”. I suppose Bell thought it was appropriate, after all the hassles described above, after the insanely frustrating hours spent on the phone, after costing us hundreds of dollars in lost business, to charge us a $17 fee. You know, for the pleasure of going through all that. 4 Fine. Whatever. I paid it, just to be done with it all.
But that wasn’t good enough!! A few weeks later I got another letter from Bell, asking me to return the modem– which I had already done! The Canada Post tracking number is 4661xxxx. I figured Bell just hadn’t gotten it yet, so I did not reply to the letter.
Then, a couple weeks later, I got another letter from Bell! This time from “Kerry Arbour, VP Credit and Collections”, telling me that I owed another $84.51!!
I want to make this perfectly clear – I have paid all outstanding balances. I have returned all Bell equipment. Yet I am still being harassed by Bell for money.
~ ~ ~
Bell: I do not owe you money. I demand that you quit sending me mail. I also demand that you permanently close my account, immediately. I also demand a response to this letter to confirm that this has all been done. Not a form letter, not instructions to call a 1-800 number, but a real, honest response from someone at Bell. Preferably one of the people that this letter has been addressed to.
To summarize – close my account, stop sending me mail, and reply to this letter.
If you do not perform these incredibly simple and very reasonable tasks, I will actively contact every watchdog and corporate accountability outlet that I can. I will call everyone I know in the media and request that they do a story on my experience with Bell. I will ensure that every person I know and every business I do business with never uses Bell for anything. I will ensure that every political campaign I organize in the future (and there are a lot of them) will never use Bell for any services, ever again.I will also contact my lawyer to discuss filing a claim against Bell to recoup the losses we suffered as a result of the early termination of our internet service.
This has been an absolutely hellish experience. In my 30 years, I have never been treated as shabbily as I have been by Bell. Without a shred of doubt, Bell has the worst customer support team I have ever
encountered.
I hope that finally, at long last, we can put this to bed.
I look forward to your response.
Sincerely,
Stephen M

I have a pretty generous plan. I pay dearly for it. The company made app to track usage delays by a enough not to be accurate.
I used to pay less that 10pounds a month for the whole package (talk data) in the UK. It was payasyougo. Never had probelms . Free sim card and no netowrk admin fee. Free crappy phone if you wanted it. What is going on in Canada? This is criminal

rogers randomly charged me for roaming i didnt do and phone calls that werent made on my phone and refuse to remove the 450 dollar charge. they refused to send me a bill and i waited on theyre online message board thing for over 2.5 hours in total to view my bill for the first time. this is banans

I changed my billing plan a week ago from monthly to yearly, have not been able to use my phone since. Called today they are trying to sort the problem out I was told it could take up to 5 days before I can call or receive calls I think I need remimbursing. this is not the first problem I have had with Vifgin

Since when do I get charged $5.00 for two calls to 411. It’s absurd and the 411 message says you don’t get charged.

I want my $5.00.

Complaints from Canadians about their wireless and home-phone services more than doubled in 2010-11, mostly involving wireless problems.
The commissioner for complaints to telecommunications services says complaints jumped by 114 per cent in 2010-11 over the previous year to 8,007. The agency is an independent, industry-financed body established by the federal government in 2007 to resolve consumer complaints against telecom companies.
The CCTS said most of the 8,007 complaints it fielded this year were about wireless services, and almost all of these were about billing errors or contract disputes.
It suggested that much of the increase in the number of complaints is due to growing public awareness of the agency. It said the numbers are likely to increase as awareness of the complain process grows. As well, a recent Canadian Radio-television and Telecommunications Commission decision expanded the agency’s mandate to cover all telecom service providers.
In its annual report, the agency said charges for data usage produce a lot of complaints from consumers who don’t know the limits of their plans or have no idea how much data they use. The report urged the industry to take steps to increase consumer confidence in data measurements.
It also suggested consumers needed to monitor usage more effectively: “This way, even customers who did not understand what a megabyte or gigabyte represents might have ensured that they did not exceed their data usage allowance.
Many customers don’t fully understand how their devices use data, it said.
“For example, in some of our investigations, we determined that a substantial amount of the customers’ data usage was caused by applications working in the background, with the customer having no idea that these applications were regularly conducting operations that consumed significant amounts of data.”
The report said contracts also cause problems, with many complaints about early-termination charges. But the agency can only check the contract to make sure the charges are clearly detailed.
“As much as customers must be diligent in reviewing the terms of their contract before committing, service provider contracts must be clearly understandable,” said Howard Maker, the complaints commissioner.
Of all complaints listed in the report, the companies complained about were led by:
Bell — 29.3%.
Telus — 17.3%.
Rogers — 16.9%.
Fido — 8.2%.
The agency can save people money in some instances. In one anonymous case study included in the report, a business had its phone system breached by hackers who ran up $20,000 in long-distance calls.
In investigating, the agency found that the terms of service for the business phone didn’t clearly lay out the customer’s liability in such a case. The charges were eventually waived.
The agency looks at complaints about most telecom services, from home phones to internet services, wireless services, long-distance service and even such things as pre-paid calling cards.

http://ca.news.yahoo.com/phone-billing-complaints-soar-114236310.html

your service sucks lately cant even add minutes by phone computer its bloddy stupid

I have been a Virgin Mobile Customer for over a year now. I am disgusted in there billing practices especially in today’s world.

Virgin offers a $200 spending cap and you must stay under it. That is fine I don’t have a problem with that.

What I do have a problem with is, even though you stay under that cap and make payments, if it is not for the full amount that terminate the service.

I have made payments consistantly every month and stay under my limit.

After 19 years of work I have lost my job and looking for work, there billing department and a manager tells me that doesn’t matter and I am a credit risk.

What kind of customer service is that!!! I am trying to fulfill my contact the best I can, even if it means $40.00/month.

Well so much for getting any calls for a job now that I have no phone. They tell me pay the whole thing…174.00.
I have no use for a company like that, especially one that bills you unbilled usage as your total.

Poorest customer service I have ever seen!

Victoria